New Features

Grow your reputation with competitor intelligence and automated review requests

Know exactly where you stand against local competitors and turn every customer into a reviewer - without lifting a finger. Two powerful systems, one platform.

app.reviewmankey.com/dashboard
Dashboard Overview
Downtown Coffee House
4.6
Your Rating
#2
Market Rank
142
Leads
29%
Review Rate
Rating Comparison
Bella Vista
4.8
Your Business
4.6
Harbor Grille
4.4
Corner Kitchen
4.2
Campaign Funnel
Sent
142
Opened
98
Clicked
67
Reviewed
41
Live Activity
Real-time
Sarah M. left a 5-star review via campaign12m
Bella Vista Cafe rating changed: 4.7 → 4.81h
3 new leads captured from checkout pixel2h
5 km
Competitor Discovery Radius
29%
Avg. Review Conversion
6h
Auto-Refresh Cycle
1 line
Pixel Install
Team collaborating on business growth strategy
Competitor Intelligence

See how your business compares to every competitor nearby

Stop guessing where you rank. ReviewMankey automatically discovers competitors near each of your locations and tracks their ratings and review volume alongside yours.

Automatic competitor discovery

Click one button and ReviewMankey identifies businesses in your category within a 5-km radius. No manual searching, no guesswork.

Category: CafeRadius: 5 km5 found
B
Bella Vista Cafe
0.8 km
4.8
+ Add
H
Harbor Grille
1.2 km
4.4
Tracking
T
The Corner Kitchen
1.5 km
4.2
+ Add

How it discovers

  • Detects your business category from your Google profile
  • Finds nearby businesses within 5 km radius
  • Manual search for specific competitors
  • Excludes your own business automatically

Visual comparison dashboard

See your rating, review count, and market position stacked against every competitor in one view.

  • Side-by-side rating and review count comparison
  • Market rank calculated automatically
  • Data refreshes at regular intervals
  • Per-location comparisons for multi-location businesses
4.6
Your Rating
#2
Market Rank
2,847
Reviews
34%
Share
B
Bella Vista
4.8+0.1
Y
Your Business
4.6+0.2
H
Harbor Grille
4.40.0
C
Corner Kitchen
4.2-0.1
A busy coffee shop with customers - the kind of local business that benefits from review management

Built for local businesses

Restaurants, cafes, salons, clinics, and more

Why competitor benchmarking matters

Businesses that monitor their competitive landscape grow review volume 2–3x faster and respond more strategically to market shifts.

Growth charts and data analysis showing business performance trends

Spot rating gaps early

If a competitor jumps from 4.2 to 4.6, you need to know - before your customers notice. Real-time monitoring keeps you ahead.

Measure your market position

See exactly where you rank among local competitors. Use review volume and rating data to set goals and track improvement.

Prioritize what moves the needle

When you know your competitors’ weaknesses, you can focus review campaigns on the areas that differentiate your business most.

Elegant restaurant interior - ReviewMankey helps restaurants manage their online reputation

Turn every customer into a five-star reviewer

Capture customer contact information at checkout and automatically send branded review request emails.

Lead Capture & Review Solicitation

Three steps to more five-star reviews

Capture leads automatically at checkout

Add a single line of code to your website and ReviewMankey captures customer emails as they fill out forms - no pop-ups, no friction. Leads are automatically deduplicated and privacy-hashed for security.

  • One-line pixel install - works with any website or checkout flow
  • Captures email, name, and page context automatically
  • Privacy-first design with hashed identifiers and deduplication
  • No pop-ups or intrusive overlays that hurt conversion rates
your-website.com/checkout
DC
Downtown Coffee House
MenuLocationsOrder
Customer Information
First Name
Sarah
Complete Order - $15.50
ReviewMankey Pixel - Lead Captured
Name
Sarah Mitchell
Page
/checkout
<script src="pixel.reviewmankey.com/p.js"></script>1 line

Why automated review solicitation works

Businesses that actively request reviews see 2–5x more submissions than those that wait passively. Timing and convenience are everything.

Capture while memory is fresh

The pixel captures leads right at checkout - when your customer’s experience is still top of mind.

Professional, branded emails

Branded templates with your colors and logo make the request feel personal, not spammy.

Measurable ROI

Track exactly how many reviews each campaign generates. Know your cost per review and optimize.

Happy customer completing a purchase - the best moment to request a review
29%

Average review conversion from email campaigns

2-5x

More reviews vs. businesses that wait passively

< 1 min

To set up the capture pixel on your website

4.6★

Average rating from solicited reviews

Incident Management

Track, resolve, and close every negative review incident

Every 1- or 2-star review automatically creates an incident so nothing slips through the cracks. Follow it from detection to resolution with a complete audit trail.

  • Automatic incident creation from 1-2 star reviews across all platforms
  • Full status workflow: Open → In Progress → Resolved → Closed
  • Resolution notes captured for team knowledge and training
  • Severity-based routing and escalation rules
app.reviewmankey.com/incidents/INC-0042
INC-0042In Progress
Severity: High
1-star review on Google
"Waited 40 minutes for cold food..."
Incident created automatically
Mar 10, 2:15 PM
Assigned to Sarah
Mar 10, 2:18 PM
Resolution: Offered 20% discount, customer updated review to 4★
Mar 11, 9:30 AM
OpenIn ProgressResolvedClosed
3
Notifications
Mark all read
1-star review from Google
"Terrible experience, never coming back"
2m ago
Incident resolved by Sarah
INC-0042 - Customer updated to 4 stars
1h ago
Weekly digest ready
12 new reviews, 3 incidents, avg 4.5★
6h ago
Preferences
Negative reviews
All reviews
Incidents
Notifications

Never miss a critical review or incident

Configurable alerts keep your team in the loop the moment something needs attention. Get instant pings or bundled digests - your call.

  • Instant alerts for negative reviews (1-2 stars)
  • Daily or weekly digest emails with activity summary
  • Per-location notification preferences
  • Team inbox with real-time activity feed
Enterprise-Grade Platform

More power under the hood

Beyond reviews and campaigns, ReviewMankey includes enterprise-grade tooling for audit trails, integrations, data privacy, and intelligent analysis.

Full audit trail

Every action by every team member is logged with timestamps, user identity, and context. Know exactly who did what, when, and why.

  • Who-did-what-when logging for all actions
  • Team member activity monitoring and access tracking
  • Incident resolution notes for knowledge sharing
  • Exportable activity reports for compliance audits
Minimalist illustration of an audit trail timeline showing team actions with timestamps

Webhook integrations

Stream real-time events to your existing tools. Push review alerts, incident updates, and campaign results to any endpoint.

  • Real-time event streaming via HTTP webhooks
  • Configurable endpoints per event type
  • JSON payload with full event context
Minimalist illustration of 4-tier sentiment analysis showing positive, neutral, negative, and very negative breakdowns

4-tier sentiment analysis

Go beyond basic positive/negative. ReviewMankey classifies every review into four granular sentiment tiers so you can prioritize responses with precision.

Positive
Neutral
Negative
Very Negative

Incident collaboration

Comment threads on every incident let your team discuss, assign, and resolve issues together - with a full conversation history.

  • Threaded comments on every incident
  • Team discussion with @mentions
  • Full conversation history and audit trail
Minimalist illustration of GDPR data privacy controls with shield, encryption, and data export

GDPR data controls

Full data export and right-to-delete support. Customers can request deletion with one click - no admin intervention needed.

Learn more about compliance

Smart deliverability

Bounce and complaint handling, frequency capping, and domain warm-up ensure your emails always reach the inbox.

  • Automatic bounce detection and blacklisting
  • Per-recipient frequency caps prevent fatigue
  • 18-day domain warm-up with daily ramp

Drip email sequences

Build multi-step automated email workflows with up to 5 steps, configurable delays, and conditional logic.

Explore email campaigns

Connect to your stack

Push real-time events to Slack, your CRM, analytics tools, or any webhook endpoint. Every review, incident, and campaign event can trigger automated workflows.

  • Stream events to any HTTP endpoint
  • JSON payloads with full event context
  • Configurable per event type and location
  • Retry logic with exponential backoff
Minimalist illustration of webhook flow connecting ReviewMankey to external tools like Slack, CRM, and analytics

Available on Growth and Pro plans

Both features are included with Growth and Pro subscriptions. Choose the plan that fits your business size.

Starter
Basic review management
  • Competitor benchmarking
  • Lead capture & campaigns
Popular
Growth
For growing businesses
  • 2 competitors per location
  • Lead capture & campaigns
  • Campaign analytics
Pro
Multi-location teams
  • 5 competitors per location
  • Lead capture & campaigns
  • Advanced analytics & exports
14-day free trial

Outrank competitors and grow reviews on autopilot

Start your 14-day free trial. Discover competitors, capture leads, and send your first review campaign in minutes.